coral wicklow blog!
We just want to say a huge huge thank you for the kind words and gifts we have and are receiving from our customers. We have been holding back tears talking with you at the desk so far today. It is so reassuring for us to hear that you have felt comfortable coming to the centre since we reopened and that you have seen the efforts our staff have been putting into making sure it is safe for you while you are here. We have and will always do our very best to ensure our customers are looked after.
We feel for all of you as we see every day how important the centre is to you all for so many different reasons.
We know how focused some of you are on your physical health and admire your commitment to this passion, we know for many, if not all coming here, it is so important for your mental health and well being, we know that for many others just to have a chat with our staff and other customers means so much to you.
We are a business but as manager, I know both my staff and I have and will always treat our job as a connection to our community. I always stress to our staff how important it is to say hello and goodbye to every single one of our customers. For some people, we could be the only people they get to have a chat with in their day and it means so much to them. It costs nothing to be nice and be kind.
To the staff at the centre, I cannot thank you enough for always having Corals and our customers best interests at heart. As I have already said to you, you should be proud of yourselves for the work you have put in and for always remaining positive. It is very evident that your positivity passes on to other people from the kind words we are receiving from our customers.
We look forward to having the centre ready to go for you all as soon as it has been announced that we can reopen. We work closely with Ireland Active who are doing great work behind the scenes to voice to our government how important leisure centres are to their communities. Our main focus will always be to offer a service no matter how big or small during each level if we can.
If any of you need help or just a chat over the coming weeks, please get in touch. Some of our staff will be checking in on the centre and if you are unable to pick up groceries or prescriptions we may be able to help and drop them to your door. We will post workout videos online and will offer as many services as we can through our social media pages to keep you going.
We will see many of you as you come in for your visits for the rest of the day but if we don't see you we hope that you all keep safe and look after each other over the next 6 weeks and I hope we can all work together to get the numbers down.
Our staff are exceptional at always remaining positive and seeing the good in everything and we hope you can all continue to do the same....don't quit
Audrey & all the staff at Coral Leisure Wicklow
Return of Childrens Lessons - we ask all parents to please follow the instruction on these signs. This is new for us all and we hope our system will run smoothly.
For now, our lessons will return as planned. Should there be an update from the Government to confirm that we will enter a new level we be will in touch with you all immediately
It is very important that all queries be made by email or phone only. We cannot take walk-ins as we are restricted to 50 people in the building at any one time and we must ensure all people in the centre have completed our COVID-19 screening form which is reviewed by staff before the persons visit.
We thank you for your co-operation with this.
As you are aware, in our response to the pandemic and the closure of our business on Friday the 13th of March, all customer memberships were temporarily frozen.
With the recent Government announcement of its Recovery and Resilience Plan 2020-2021: Plan for living with COVID-19, we are now faced with these restrictions lasting indefinitely.
In light of this, we wish to inform our members that all memberships will be reactivated from Monday the
5th October 2020.
Your membership will be extended by the number of weeks that you had paid for and did not receive on your membership.
For those who had a membership that should have been active from 13/03/2020 to date but it has been on hold, you will receive a 30-week extension to your membership. The extension will be different for everyone depending on the duration of membership you had purchased.
The impact COVID-19 has had on your current membership will be reviewed and taken into consideration for your next membership renewal.
All direct debit memberships will be restarted from November. From Monday 5th October is been given as credit to direct debit members as you would have paid for and not received the remainder of March.
We must continue to operate under the current Government guidelines. For all the information on how the centre is operating please CLICK HERE or take a look at our walk though video further down in this email.
If you have a medical condition that may prevent you from using the centre, a medical certificate must be provided to allow us to assess this for you.
If you would like to enquire about your new expiry date or if you have any questions please CLICK HERE
With the new booking system, our phone lines are busier than normal so we would encourage communication by email for a faster response.
Our news section will be updated regularly by our Management team at Coral Leisure Wicklow.
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